Touch Media is hiring a Community Manager in Casablanca.

Touch Media, a leading digital agency established in 2009 in Morocco, is expanding its team. With over 14 years of expertise serving major Moroccan and international brands, the agency stands out for its performance-driven approach, innovation, and exclusive technologies.

Main mission:

The Community Manager will be responsible for managing, engaging, and developing communities on social media and digital platforms, enhancing brand image and driving engagement.

Responsibilities:

Strategy & monitoring:

Define and implement a digital strategy aligned with the company’s objectives.

Monitor trends, competition, and changes in social algorithms.

Content creation & management:

Develop platform-specific content.

Create or oversee visuals and short videos (Reels, TikTok, Shorts, etc.).

Write and schedule posts (Facebook, Instagram, LinkedIn, etc.).

Organize campaigns (contests, partnerships, surveys, etc.).

Community engagement:

Interact with followers and manage messages/comments.

Enhance user loyalty and engagement.

Moderate discussions and prevent sensitive situations.

Coordinate online events (lives, challenges, webinars, etc.).

Analysis & reporting:

Track KPIs and performance of posts.

Prepare reports with improvement recommendations.

Utilize tools such as Meta Business Suite, Hootsuite, Google Analytics...

Required skills:

Technical:

Proficiency in social media and graphic tools (Canva, Photoshop, etc.).

Knowledge of SEO, storytelling, and digital advertising.

Personal:

Creativity and initiative.

Attention to detail, responsiveness, and stress management.

Excellent interpersonal skills and teamwork.

Strong writing skills in French, Arabic, and English.

Desired profile:

Education: Bac +3 to Bac +5 in communication, digital marketing, journalism, or equivalent.

Experience: 1 to 3 years in a similar role.

Benefits:

Remote work possible.

Internal training and team events.

Opportunities for advancement to Social Media Manager or Communication Manager positions.